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Joined 1 year ago
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Cake day: September 27th, 2023

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  • I think it might be even more mundane than that—I think their bus factor is too low, and somebody important is on vacation. Which explains why they couldn’t tell that it wasn’t actually fixed after day 2 of this (they said it was all back to normal but then it went down only a few hours later) and why their more recent communications have been “70% of users should be able to connect again” (with no indication that anyone is able to connect again). Which just leaves “DK” to try and manage the PR—but they can’t just be like, “sorry y’all, Jeff will be back on Monday,” so they just have to keep stringing us along with PRatitudes and hoping it all starts working again on its own.









  • Well, there was zero effort documented in the post.

    You’re not their teacher. It’s not your job to decide how much effort they’ve put forth, or to grade whether or not that is sufficient.

    Take a look at Ubuntu trying to teach newcomers how to ask a question.

    And if they documented their research process, you’d say “tldr just ask the question.” Stop trying to be paternalistic and gatekeepy. Just answer or don’t.