Now to be fair, the Switch was a fancy cellphone, but worse

Sounds like maybe you ran it as a container and didn’t mount the document archive externally then updated the container. That would have likely blown away the actual ingested documents but left the Metadata (including the OCR data) where it was, assuming the database was either its own container or mounted externally

I feel like this is legitimately more true than a lot of people think. Say what you want about the average end user, but UX is a HUGE driver with regard to adoption and user uptake. You can have the best of everything else in your application, but if the UX sucks, folks just aren’t going to use it