Silicon Valley has bet big on generative AI but it’s not totally clear whether that bet will pay off. A new report from the Wall Street Journal claims that, despite the endless hype around large language models and the automated platforms they power, tech companies are struggling to turn a profit when it comes to AI.
Microsoft, which has bet big on the generative AI boom with billions invested in its partner OpenAI, has been losing money on one of its major AI platforms. Github Copilot, which launched in 2021, was designed to automate some parts of a coder’s workflow and, while immensely popular with its user base, has been a huge “money loser,” the Journal reports. The problem is that users pay $10 a month subscription fee for Copilot but, according to a source interviewed by the Journal, Microsoft lost an average of $20 per user during the first few months of this year. Some users cost the company an average loss of over $80 per month, the source told the paper.
OpenAI’s ChatGPT, for instance, has seen an ever declining user base while its operating costs remain incredibly high. A report from the Washington Post in June claimed that chatbots like ChatGPT lose money pretty much every time a customer uses them.
AI platforms are notoriously expensive to operate. Platforms like ChatGPT and DALL-E burn through an enormous amount of computing power and companies are struggling to figure out how to reduce that footprint. At the same time, the infrastructure to run AI systems—like powerful, high-priced AI computer chips—can be quite expensive. The cloud capacity necessary to train algorithms and run AI systems, meanwhile, is also expanding at a frightening rate. All of this energy consumption also means that AI is about as environmentally unfriendly as you can get.
But ML is being used in the industry in tons of places, and it's definitely cost effective. There's simple models that take the input of machinery sensors and detect when something is faulty or needs repairing, not just malfunctioning parts but worn out parts too. It's used heavily in image processing, tiktok is used by a lot of people and the silly AR thingies use image recognition and tracking in real time through your phone. I'm not saying that this features created revenue directly, but they do get viral and attract users, so yeah. Image processing is also used in almost any supermarket to control the amount of people in the store, at least since covid I see a dynamically updated counter in every supermarket I visit.
It is also used in time estimations, how much traffic influences a trip is not manually set at all, it gets updated dynamically with real time data, through trained models.
It is also used in language models, for real usages like translation, recommendation engines (search engines, store product recommendation…).
The article is talking about generative models, more specifically, text prediction engines (ChatGPT, Copilot). ChatGPT is a chatbot, and I don't see a good way to monetise it while keeping it free to use, and Copilot is a silly idea to me as a programmer since it feels very dangerous and not very practical. And again, not something I would pay for, so meh.