Took the bus a lot as a kid/young adult. Some bus drivers were nice, but most were rude or basically had no impact on my commute. I’ve had a driver hit on me and then miss my stop multiple times after I declined. At least where I am, busses don’t stop at all stops unless there’s someone that needs to be picked up or dropped off and will regularly just skip stops if they’re running behind, regardless of how packed the bus or stop is. Have a bike, or need wheelchair access? The bus driver is going to give you attitude the whole time, if they stop for you at all. Some bus drivers were nice and would remember you and say hi, or help people who had questions, but it was a minority in my experience.

I’m not saying we’re ready to move to AI, but I can’t imagine what kind of positive they’re adding to your life that it is seen as a valid reason to keep them if they’re not actually needed. Like if they’re actually nice people, I would love to make sure they’re working jobs that need to be done and could use the injection of positivity you’re describing.