“When you fill out your complaint, provide as much information as you can.”
“You cannot attach documents to your complaint.”
“0/250 characters”
:/
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I’d post the full complaint to a site like Pastebin, then share the link with them.
Though I wonder: if they limit the text to 250 characters, do they even care to read the complaints at all…
I know of a certain big company that has a bug report UI in one of their main products that literally goes nowhere, it used to go to a table in the db, then they removed the table since it was not really used and they wanted to get more storage, so someone quick fixed the bug report to go to a Google sheet
Nobody really checks that sheet and it is not automated or used for anything at all, the person that created that sheet was also deprovisioned some time ago.
Also since many things have changed the only thing that is pulled to the sheet is the first field to specify the category of the bug, all the descriptions, files, photos, logs and more granular items are just not going anywhere.
When this was reported the only reply from management was “QA will check it later” this was 2 years ago so…yeah
Before I do anything “risky” with forms I copy the text AND paste it somewhere else to confirm I really copied it. Only then do I take the next action, and still I get burned all the time by crap like this one way or another.
I usually just start from typing it up in emacs, then copy paste it to the fussy little form. Anything over six words, it probably saves me time, even if nothing was going to go wrong. And then… Just as you said.
It’s not a request, it’s a challenge.
At 250 char no one is reading it. They’re just doing sentiment analysis and scanning for common words
It’s a legal complaint. Someone is going to get fined, likely thousands of dollars, if the complaint is substantiated. I strongly suspect a human will be reading the whole thing more than once, before proceeding to gather much more info.
It’s like raiiiiiiin
On your wedding day
