
LOL, so I’m pretty sure her name really is Brenda. Years ago, we did a Pi(e) day thing. And one of the ladies, who complained to management about an optional employee lead event (myself and some other people just threw it together) where we offered food to people who didn’t participate, went to the fridge and was overheard saying how her husband and kid would like the pie and just stole a whole goddamn pie as she left.
You can use your own. But at every single point they’re going to tell you that your brand new top of the line modem, is out of date and is probably the problem of any issue that you’re having. They try so hard to gaslight customers in believing that you need to use their white labeled equipment. They want you to use their stuff and pay the fees so they can resell the Wi-Fi, and they have full control over your device.